Frequently Asked Questions
Direct answers about QR restaurant ordering, the customer experience, billing, hardware, and staff.
Questions and answers
How does QR ordering work in restaurants?
A QR code is placed on each table. Guests scan it with their phone camera, the restaurant menu opens instantly in their mobile browser, and they place orders directly without waiting for printed menus.
Does the customer need to download an app?
No. Customers order directly in their mobile browser. No app download is required.
Will ServeMint work with my current billing process?
Yes. ServeMint manages ordering end to end, and if your team prefers to keep existing billing, your staff can continue using a billing process they already know while guests order digitally.
How long does setup take for a single outlet?
Most restaurants are set up and ready on the same day, usually within a few hours.
What hardware do I need to run ServeMint?
No special hardware is required. ServeMint runs on the phones, tablets, laptops, and browsers the restaurant already uses.
How does ServeMint reduce waiter workload and table turnaround time?
Customers place orders and requests directly from their phones, so waiters spend less time taking orders manually. Service becomes faster and tables free up sooner.
How do restaurants receive customer orders?
Orders appear in real time on manager, waiter, and kitchen screens, with desktop and mobile notifications so staff can respond immediately.
Does ServeMint support GST billing?
Yes. ServeMint includes GST-compliant billing with configurable CGST and SGST, service charge, and thermal printer support for bills and KOT printing.
Can customers call the waiter or request service from their phone?
Yes. Customers can request the bill, call a waiter, or ask for water, napkins, or cutlery from their phone, and the request appears on the staff dashboard instantly.
Can I manage multiple branches from one account?
Yes, this can be arranged. If you have multiple branches, your ServeMint account can be set up to manage them from one place.
Does ServeMint replace waiters?
No. ServeMint frees waiters from order-taking so they can focus on serving and hospitality.