Privacy Policy

1. Information We Collect

We may collect personal and non-personal information depending on how ServeMint is used. Personal information may include name, phone number, email, login credentials, order details, reservation details, and support communication.

Business information may include restaurant name, billing details, GST information, and authorized staff details. Non-personal information may include device details, browser type, IP address, usage logs, crash reports, and analytics events.

2. How We Use Data

We use data to provide and improve our services, create and manage accounts, process orders and reservations, enable role-based dashboards, send transaction and service notifications, support billing and subscription management, maintain security, detect misuse, and comply with legal obligations.

3. Data Storage and Security

We use reasonable technical and organizational measures to protect data, including access controls, encryption in transit, authenticated APIs, and monitoring. No system can be guaranteed to be completely secure.

4. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, and similar technologies for authentication, session continuity, preferences, analytics, and performance improvements. You may control cookies through your browser settings, but some features may not work properly if cookies are disabled.

5. Third-Party Services

We may use third-party services such as cloud hosting, payment processors, authentication, analytics, notification providers, and customer support tools. These providers process data on our instructions or under their own privacy policies.

6. Sharing and Disclosure

We do not sell personal data. We may share information with restaurant clients using the platform, service providers, professional advisors, and government or law-enforcement authorities where required by law.

For customer-facing deployments, the relevant restaurant and ServeMint may each act as independent data fiduciaries for their respective processing.

7. User Rights

Subject to applicable law (including Indian data protection law), users may have rights to request access to personal data, correction, erasure, withdrawal of consent (where consent is the legal basis), grievance redressal, and nomination rights where applicable. To exercise these rights, contact us at contact@servemint.com.

8. Data Retention

We retain personal data only for as long as needed for service delivery, contractual purposes, legal compliance, dispute resolution, and enforcement of agreements. Retention periods vary by data type and business need.

9. Compliance with Indian Law

We process data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and rules issued thereunder, as amended from time to time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the service after updates means you accept the revised policy.